Before we begin
Who is in the room?
Add a first name for each role. They will appear on every question so you can track each perspective individually.
CEO
CFO
Chief Product Officer
Sales Executive
Pricing Discovery
Finding the balance.
Sustainable pricing lives at the intersection of three forces that constantly pull against each other.
Customer value
x
Financial goals
x
Competitive position
Eight questions across two tracks: Where is the value? Do you trust the system around it?
Based on what I'm hearing
What the room told me about value

Adjust the product profile below. Toggles are pre-set from your answers. Each change recalculates the recommended model live.

Where the gaps are showing up
What I heard
Where I would focus
First priority
And then
Override focus areas
This cannot wait
Sales needs something to quote. Today.
Interim SKU: AI Interaction Bundle , configurable in CPQ within 2 weeks
Price: per-resolution consumption above base threshold , list price confirmed by Pricing Council, placeholder rate available immediately
Discount authority: standard band applies until Pricing Council sets AI-specific guardrails
Exception routing: anything above $X ACV goes to Deal Desk , no rep-level improvisation
Layer 1 , preserve
Platform Base
CXone seat-based license , routing, WFM, QA, omnichannel. Existing commercial motion. No disruption.
Per seat , ARR anchor
Layer 2 , primary AI model
AI Interaction Bundle
Consumption layer above the seat base. Every AI-resolved interaction above the monthly threshold is priced here.
Configurable now
Mpower Agents
End-to-end autonomous
Autopilot
Self-service containment
Copilot
Agent-assisted
Value metric
AI Resolutions / month
Billing
Base threshold + overage bands
SKU
AI Interaction Bundle
Revenue
Scales with adoption
Layer 3 , build now, launch 12-18 months
Outcome Premium
Enterprise contracts on measurable results , containment rate, cost-per-case, CSAT lift. Requires instrumentation.
18-month horizon
Consumption tier structure
TierMonthly resolutionsIncludedOverageAuthority
BronzeUp to 5,0002,000$X per 100Standard
Silver5,001 , 25,0005,000$X-10% per 100Standard
Gold25,001 , 100,00015,000$X-20% per 100Manager
Enterprise100,000+NegotiatedNegotiatedDeal Desk + VP
How a deal flows through CPQ
Select seat tier
Existing motion
Add AI Bundle
Bronze / Silver / Gold
CPQ auto-prices
Within standard band
Enterprise flag
Deal Desk + VP
From this room to market
Today
Decision
Week 1-2
CPQ SKU live
Day 30-60
Full tier structure
Month 3-6
Realization tracking
Month 12-18
Outcome Premium